Privacy Policy

Who we are

Data controller: Fox Printing Ltd

Contact email: [email protected]

Postal address: 24-26 Arcadia Avenue, London N3 2JU United Kingdom

If you have questions about this policy or your personal information, please contact us using the details above.

Information we collect

We may collect the following categories of information:

Information you provide

• Account information — for example, name, email address, and password if you create an account.
• Order information — for example, billing and shipping address, phone number, and items purchased.
• Support messages — for example, emails or form submissions you send us.
• Marketing preferences — for example, if you opt in to receive marketing emails.

Information collected automatically

When you use the Site, we may automatically collect certain information, such as:

• Device and usage data — for example, browser type, IP address, general location derived from IP, pages viewed, and referring URLs.
• Cookies and similar technologies — as described in the “Cookies and similar technologies” section below.

Payment information

Payments are processed by third-party payment processors (for example, Stripe). We typically do not receive or store your full card number on our servers. Payment information is handled according to the processor’s privacy policy and security standards.

How we use your information

We use information to:

• process and fulfill orders, including personalization and production workflows;
• communicate with you about your order, shipping, returns, and support requests;
• operate, maintain, and improve the Site (including troubleshooting and analytics, where used);
• detect, prevent, and investigate fraud, abuse, or security issues;
• comply with legal obligations;
• send marketing communications only if you have opted in (you may opt out at any time).

Legal bases for processing (where applicable)

If applicable privacy laws require a “legal basis,” we may rely on one or more of the following:

• Contract — processing necessary to fulfill your order and provide customer support.
• Legitimate interests — operating our business, securing the Site, and improving services (balanced against your rights).
• Consent — where required for certain cookies or marketing, when you provide consent.
• Legal obligation — where we must comply with applicable laws.

How we share information

We may share information with:

• Service providers who help us operate the Site and our business (for example, hosting, email delivery, customer support tools, analytics, and security providers).
• Payment processors to complete transactions.
• Shipping and fulfillment partners to deliver your order.
• Professional advisors (for example, lawyers or accountants) when required.
• Authorities if required by law, regulation, legal process, or governmental request.

We do not sell your personal information in the traditional sense of selling lists of personal data for money. If we ever use technologies that could be considered a “sale” or “sharing” under certain US state laws, we will provide appropriate notices and choices as required.

International transfers

If you are located outside the country where our service providers process data, your information may be transferred to and processed in other countries (including the United States and/or the United Kingdom), where privacy laws may differ.

Where required, we will take appropriate safeguards for international transfers.

Retention

We retain information for as long as needed to:

• fulfill the purposes described in this policy;
• comply with legal, tax, and accounting obligations;
• resolve disputes and enforce our agreements.

Retention periods can vary depending on the type of data and legal requirements.

Cookies and similar technologies

We use cookies and similar technologies to enable essential website functions, remember preferences, measure performance, and (if enabled) support marketing.

You can control cookies through your browser settings. If you block certain cookies, parts of the Site may not work properly.

Examples of cookies we may use:

• Essential / functional cookies — required for cart, checkout, and security.
• Analytics cookies — for example, Google Analytics (only if you use it).
• Advertising / social cookies — only if you use them (for example, Meta Pixel).

Marketing communications

If you subscribe to marketing emails, we may send promotions, new designs, and offers.

You can unsubscribe at any time using the link in our emails or by contacting us at [email protected].

Your rights and choices

Depending on where you live, you may have rights to:

• access or receive a copy of certain personal information;
• correct inaccurate information;
• request deletion (subject to legal exceptions);
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• lodge a complaint with a supervisory authority (where applicable).

To exercise rights, contact us at [email protected]. We may need to verify your identity before responding.

California residents (if applicable)

If the California Consumer Privacy Act (CCPA/CPRA) applies, you may have additional rights regarding access, deletion, and opt-out of certain sharing for cross-context behavioral advertising. Contact us to submit a request.

Security

We implement reasonable technical and organizational measures designed to protect personal information. However, no method of transmission over the Internet is 100% secure.

Children’s privacy

The Site is not intended for children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

Third-party links

The Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.

Changes to this Privacy Policy

We may update this policy from time to time. We will revise the “Last updated” date when changes are made. If changes are material, we will provide additional notice where appropriate.