Frequently Asked Questions
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
You can request changes or cancellation within 12 hours of placing your order. After that, production may begin and changes may not be possible.
Please check your spam or junk folder, as confirmation emails may sometimes be filtered there.
If you still can’t find it, it’s possible the email address was entered incorrectly during checkout.
Contact us at [email protected] with your full name and any details about your order, and we’ll help you locate it.
Please contact us as soon as possible. We can update the address if your order hasn’t been shipped yet.
This may be due to your bank’s security system. Please try another payment method or contact your bank.
We offer simple and transparent shipping rates:
| Region | First Item | Additional Item | Free Shipping |
|---|---|---|---|
| United States | $4.99 | +$2.00 | Orders over $75 |
| United Kingdom | $7.99 | +$3.00 | Orders over $75 |
| International | From $14.99 | +$5.00 | Orders over $150 |
Shipping costs are calculated automatically at checkout based on your location and order quantity.
Production Time:
• Personalized apparel: 1–3 business days
Estimated Shipping Time:
• United States: 5–10 business days
• United Kingdom: 5–12 business days
• International: 7–15 business days
Delivery times may vary during holidays, peak seasons, or due to carrier delays.
Yes, we ship worldwide. Delivery time varies by location.
Yes, you will receive a tracking number via email once your order is shipped.
Yes, tracking updates can take 2–3 days after shipping.
Shipping delays can happen due to carriers or holidays. Please allow extra time before contacting support.
We accept returns for defective or incorrect items within 30 days.
Custom items are non-refundable unless defective or incorrect.
Please contact us with a photo of the item, and we’ll send a replacement at no cost.
We will replace any damaged items free of charge.
Refunds are processed within 3–7 business days after approval.
Yes, each item is printed and made specifically for you.
We aim for accuracy, but slight variations may occur due to screen settings.
Please refer to our size chart on each product page before ordering.
We recommend double-checking size charts, but if there’s an issue, contact us and we’ll help find a solution.